Suspend an Expensya Card
Updated
Before you suspend an Expensya card, make sure that:
- The tenant's administrator has an enabled payment account. For more details, refer to this article
- The administrator has the Manage Cards role enabled. For more details, refer to this article.
Suspend an Expensya card
To suspend an Expensya card, follow these steps:
- As an Admin with the Manage Cards role, go to the Payment instruments section under the Payment menu, where you can view the list of Expensya cardholders under the Expensya Cards tab.
- Click the cardholder name to open the Expensya card settings. You’ll see both virtual and physical cards if they exist.
- Click Suspend under the card you want to suspend.
- In the pop-up window that appears, click Suspend to confirm.
If you suspend a physical card, the virtual card remains active. If you suspend a virtual card, the physical card remains active.
What’s next?
Once a card is suspended:
- Its status updates to Suspended.
- Only the card administrator can resume it.
- The cardholder receives an email when their card is suspended or resumed.
- Any transaction attempted with the suspended card is automatically rejected.
Cards suspended automatically by rules, such as missing receipts, cannot be resumed manually and will resume once the required receipts are uploaded. Cards suspended by the cardholder or the provider for security reasons, such as wrong CVV attempts, can only be resumed by the cardholder.
