How to contact Expensya support?
The Expensya support team is available to assist you with any inquiries, requests, or issues you may encounter.
When to reach out to Expensya support
Contact support if:
- You have questions about using a specific feature in Expensya.
- You need access to certain functionalities or require actions only accessible through the support team.
- You have suggestions for modifying or improving existing features.
- You encounter any bugs or functional issues.
How to contact Expensya support
Expensya offers two support options: chat or ticketing. To find out which one your company uses, follow the steps below:
- Click the question mark bubble at the bottom right of the web app.
- If you see Contact support, your company uses chat support.
- If you don't see the chat option, your company uses the ticketing system.
Some companies have both chat and ticketing systems enabled. In that case, both options may be available.
Chat support guidelines
If your company has chat support enabled, follow these steps:
- Click Contact support.
- Click Send us a message. Our chatbot will appear to assist you.
- If the chatbot doesn’t provide the answer you need, indicate that you want to speak with a human. A support agent will then be assigned to assist you with your questions.
You must explicitly write that you want to speak to a human to be connected with one of our support agents.
Ticket submission guidelines
If your company uses the ticketing system, follow these steps:
- Contact your company's designated Expensya referent. This person is authorized to submit a support ticket on your behalf via the portal.
- If you are unsure who your referent is, contact your company's administration for assistance.
- After your referent submits the ticket, the Expensya support team will review it and provide the necessary assistance.
- For more information and resources, check out our Help Center.
For a clear understanding of the support process, refer to the diagram below.
