The Support for Expensya Payment Card
For the use of its payment cards, Expensya provides you with technical support that can address all your questions and concerns.
Here are the 5 cases where the support can assist you:
- Information request
- Access request
- Change or evolution request.
- Incident or anomaly report
- Complaint submission
Information Request | Access Request | Change Request | Incident / Anomaly | Complaint Submission |
Requests related to how to use Expensya. | Requests related to a need for access or support-related actions. | Requests related to a suggestion for a change at the level of one of the features. | Requests related to reporting an anomaly in the product or an incident or malfunction. | Requests related to raising dissatisfaction from the customer. |
Expensya provides you with the following contact channels:
- Chat: Through the chat bubble on the website, web application, and mobile application
- Contact Form: By clicking on your initials at the upper right corner, Online Help then contact.
- Email: You can send an email to claim@expensya.com
- Phone: By contacting +33 1 85 09 28 40
Once your request is escalated to our support team, we present below the steps and resolution process:
- Submission of the request by the client
- Receipt and categorization of the request by Support N1
- Processing of the request
- If the request can be resolved by Support N1, we process it and then inform you of its resolution
- If the request requires technical resolution, we escalate it to Support N2
- Receipt and categorization of the request by Support N2
- Processing of the request
- If the request can be resolved by Support N2, we process it and then inform you of its resolution
- If the request requires a more in-depth resolution, we escalate it to Support N3
- Receipt and categorization of the request by Support N3
- Processing of the request
- Information provided to the client
